Last revised: 2024
1. Eligibility for Returns and Exchanges
1.1 Timeframe:
- Customers have the flexibility to initiate a return or exchange within 30 days from the date of purchase.
1.2 Condition of Item:
- Items must be returned in their original, unused condition, including all accompanying materials and packaging.
1.3 Proof of Purchase:
- A valid proof of purchase, such as a receipt or order confirmation, is mandatory for all return and exchange requests.
2. Return and Exchange Process
2.1 Approval and Notification:
- The decision to approve or decline a return or exchange request rests with MISTERCLAB. Customers will be expeditiously notified of the decision.
2.2 Shipping Instructions:
- Customers are entrusted with securely packaging the item, covering return shipping costs, and dispatching it to the specified return address provided by MISTERCLAB.
2.3 Inspection:
- Upon receiving the returned item, MISTERCLAB will undertake a meticulous inspection to ascertain eligibility for a return or exchange.
2.4 Refund or Replacement:
- Upon approval, customers can opt for either a refund or a replacement item. Refunds will be executed through the original payment method.
3. Refund Guidelines
3.1 Refund Eligibility:
- Refunds are applicable to eligible items returned within the stipulated timeframe and satisfying the prescribed conditions.
3.2 Refund Processing:
- Refunds will be processed within a reasonable timeframe, typically 14 days from the approval of the return.
4. Cancellations and Adjustments
- Once an order is processed, neither cancellations nor modifications can be accommodated.
5. Refunds for Shipping Damage or Defective Items
5.1 Reporting Damage:
- Customers are obliged to report any shipping damage or defects within 14 days of receiving the product. In-depth photographic evidence must accompany such reports.
5.2 Resolution:
- MISTERLAB will furnish detailed instructions for returning damaged or defective items, and a replacement or refund will be promptly issued upon inspection.
6. Governing Law
- This Refund, Exchange, and Return Policy is subject to the laws, with any disputes falling under the exclusive jurisdiction of the courts.
7. Contact Information for Disputes
- For disputes or legal inquiries regarding this policy, please communicate with us.
8. Policy Revisions
- This policy is subject to periodic updates, with any modifications promptly communicated through our website or other relevant channels.