Return and Exchange Policy

Last revised: 2024

1. Eligibility for Returns and Exchanges

1.1 Timeframe:

  • Customers have the flexibility to initiate a return or exchange within 30 days from the date of purchase.

1.2 Condition of Item:

  • Items must be returned in their original, unused condition, including all accompanying materials and packaging.

1.3 Proof of Purchase:

  • A valid proof of purchase, such as a receipt or order confirmation, is mandatory for all return and exchange requests.

2. Return and Exchange Process

2.1 Approval and Notification:

  • The decision to approve or decline a return or exchange request rests with MISTERCLAB. Customers will be expeditiously notified of the decision.

2.2 Shipping Instructions:

  • Customers are entrusted with securely packaging the item, covering return shipping costs, and dispatching it to the specified return address provided by MISTERCLAB.

2.3 Inspection:

  • Upon receiving the returned item, MISTERCLAB will undertake a meticulous inspection to ascertain eligibility for a return or exchange.

2.4 Refund or Replacement:

  • Upon approval, customers can opt for either a refund or a replacement item. Refunds will be executed through the original payment method.

3. Refund Guidelines

3.1 Refund Eligibility:

  • Refunds are applicable to eligible items returned within the stipulated timeframe and satisfying the prescribed conditions.

3.2 Refund Processing:

  • Refunds will be processed within a reasonable timeframe, typically 14 days from the approval of the return.

4. Cancellations and Adjustments

  • Once an order is processed, neither cancellations nor modifications can be accommodated.

5. Refunds for Shipping Damage or Defective Items

5.1 Reporting Damage:

  • Customers are obliged to report any shipping damage or defects within 14 days of receiving the product. In-depth photographic evidence must accompany such reports.

5.2 Resolution:

  • MISTERLAB will furnish detailed instructions for returning damaged or defective items, and a replacement or refund will be promptly issued upon inspection.

6. Governing Law

  • This Refund, Exchange, and Return Policy is subject to the laws, with any disputes falling under the exclusive jurisdiction of the courts.

7. Contact Information for Disputes

  • For disputes or legal inquiries regarding this policy, please communicate with us.

8. Policy Revisions

  • This policy is subject to periodic updates, with any modifications promptly communicated through our website or other relevant channels.